Being admitted to the hospital can be an anxious time for you and your family. You probably have several questions, such as what to bring with you, where to check in, as well as visiting hours and services available.
Here you will find much of the information you need to know about what to expect during your stay. If you have additional concerns or questions, contact your admitting physician or call Lakeview Regional Medical Center at (985) 867-3800.
Admission procedures vary by type of visit. If yours is a scheduled visit, please arrive a few minutes early to complete paperwork.
Scheduled surgical procedures or tests requiring a patient to stay overnight or longer are considered inpatient visits. Appointment times and arrival instructions will be provided by your physician or by the department where your procedure or test is being performed.
For an outpatient visit, the patient is able to go home after an exam or medical procedure.Appointment times or arrival instructions will be provided by your physician or by the department where your procedure or test is being performed.
A patients medical need requires immediate care in an emergency visit. Patients should go directly to the Emergency Entrance where a staff member will evaluate your case and direct you through the emergency admissions process.
Expectant parents should visit the hospital prior to delivery to pre-register and take advantage of childbirth classes and other educational opportunities. Visit our Women’s & Children’s section for additional information on our Labor & Delivery services.
Items to Bring
You will need these items at registration:
- Social Security Card
- Insurance Card(s)
- Photo ID
- Any paperwork given to you by your physician, completed as directed
- Living Will, Advance Directives, Powers of Attorney, if applicable
We will ask you to sign consent and release forms authorizing hospital personnel to provide the services your physician has ordered for you.
For added personal comfort, you may bring your own nightclothes, bathrobe, toothbrush and other personal toiletries. We request that you leave valuables at home.
Rooms at Lakeview Regional Medical Center are either semiprivate or private with a shower, a color television with a cable connection and a bedside telephone.
The bathroom in your room is for patient use only. Visitors may use any of the public restrooms located throughout the hospital.
Long Distance Calls
All long distance calls must be billed to your home phone number, a credit card or called collect. Local calls are provided without additional charge.
The hospital is a smoke free environment. Smoking is allowed outside in designated area at the rear of the facility, across from the Emergency Department.
For your convenience, complimentary valet parking service is available Monday-Friday from 8:00am-4:30pm at the Medical Office Building Entrance.
Leaving the Hospital
Our medical staff will work to help you recover as quickly as possible. When your doctor determines that you are well enough to leave the hospital, you will receive detailed discharge procedures. The time you leave depends upon when your physician writes your discharge orders.
Before leaving your room, please check for any items you may have missed in packing. While every effort will be made to locate misplaced items, the hospital is not responsible for items left in your room.
Please follow any instructions you have been given concerning your health and medications carefully. If you do not understand these instructions, please ask a nurse prior to leaving.
Who are Case Managers?
Hospital Case Managers are professionals in the hospital setting who ensure that patients are admitted and transitioned to the appropriate level of care, have an effective plan of care and are receiving prescribed treatment, and have an advocate for services and plans needed during and after their stay. Case Managers concurrently plan for transitions of care, discharge and often post discharge follow up. Case Managers often coordinate/communicate with the patient and family, physician(s), funding sources (i.e. insurance, Medicare), and community resources that provide services the patient may need, such as rehabilitation facilities or providers of medical equipment. Through this coordination, hospital case managers’ goals are to ensure both optimal patient and hospital outcomes including quality of care, efficient resource utilization and reimbursement for services. Case Management is a collaborative practice, consisting primarily of Nurse and Social Work professionals working in collaboration with physicians and other members of the healthcare team.
What do case managers do?
Your Case Manager will perform an assessment of the patient’s capacity for self-care or, alternatively, to be cared for by others in the setting from which they were admitted to the hospital from. The evaluation will identify what the patient’s care needs will be immediately upon discharge and the availability of such services. Such services include:
- Home health
- Sitter services
- Hospice or palliative care
- Rehabilitation services (PT, OT, Speech, etc.)
- End Stage Renal Dialysis services
- Pharmaceuticals and related supplies
- Nutritional consultation/supplemental diets
- Medical equipment and related services
- Nursing home placement
- Skilled Nursing
- Long term acute care
To learn more about planning for your discharge you can visit these websites:
Insurance & Billing
See our list of accepted insurance plans.
Our business office, HCA Houston PAS, will file your insurance for you. The office can be reached at (866) 793-0556 from 8:00am-4:30pm Monday-Friday for billing questions. Correspondence regarding your bill can be mailed to HCA Patient Account Services- Houston, 8101 West Sam Houston Parkway Suite 1, Houston, TX 77072.
It is important to remember that your hospital bill covers services provided by the hospital, such as room, nursing care, meals, housekeeping and linen. It may also include services ordered by your physician such as X-rays, laboratory tests, medical supplies and oxygen.
Your hospital bill does not include charges for your personal physician, surgeon, anesthesiologist, pathologist, emergency physician, radiologist or other physician assistants. You will receive separate bills from these physicians.
Lakeview Regional Medical Center accepts cash, checks, American Express, Discover, MasterCard and Visa. You may also inquire about or pay your bill online.
Download the information release form and follow the instructions on the form to request patient medical records.